Terms & Conditions

The maximum number of students in a class is limited to 8 students.
Registration will be confirmed upon the full payment of the fees.
Course fees are strictly non-transferable and non-refundable.
Under no circumstances can a student’s class credit be transferred to another person
Study book is mandatory for the Adults classes, private and semi-private classes and for each level. For the first registration, the price of the study book will be added to the final price. In-person classes: the teacher will give the books on the first day of class.

Photographs of our students might be taken and may be used in various communication publications, such as website, social media... to promote Le Lab services and activities.

No refund or deferment will be granted once the term has started.
No refund or credit note will be issued due to the absence of the student for any reason.
No Makeup Classes, there will be no provision for makeup classes for individuals who miss a group class in person or online.

20% of the course fees will be charged for a refund for withdrawal one week before the beginning of a term.
In case the specific level is not opening at the next term, alternative courses are being offered. Deferment is a risk. These alternative courses may take place on days and times different from those of the original courses. There is no option for a refund after a deferment but a credit note with a 6-months validity will be issued.
No refund will be given if an in-person class needs to be temporarily moved online due to exceptional circumstances outside Le Lab by French PASS control, such as pandemics or natural disasters.
No remote option for student who is unable to attend physical classes in person for any reason. There will be no recording of the remote class via ZOOM.

Transfer from one course to another within the same term (limited to one time) within the first two weeks of the term; after which, it will no longer be possible.
We reserve the right to refuse service to anyone who is disruptive, or who causes any kind of safety concern to our students or staff.
We reserve the right to change the assigned teacher for a class at any time, without advance notification.
A student registered in an online class may not take a class in an in-person group.

Classes have a maximum of 8 students. When classes have a very low enrolment rate (less than 4 people in a 8-people class), options for joining equivalent groups are offered.
Cancellation is the last option considered.
In case of cancellation, students can choose either a full refund or a credit note (valid for 6 months).
French Pass reserves the right to change the terms and conditions, without advance notification.

Private lessons packages of 10 lessons are valid for 4 months from the date of purchase. Package of 15 lessons 5 months, Package of 25 lessons valid for 7 months.
Under no circumstances can a private lessons package be refunded, in part or in full.
For private lessons, the French Pass admin (contact@frenchpass.sg) must be notified at least 24 hours in advance of any schedule change or class cancellation you wish to make. If you fail to do so, your class will be deducted from your package. If you wish to make up that missed class, you can pay an SGD 40/hour rescheduling fee.
If two students wish to take private lessons together, the rate applied will be 1.6 times the normal rate. This also applies to the rescheduling fee.
We reserve the right to refuse service to anyone who is disruptive, or who causes any kind of safety concern to our students or staff.
We reserve the right to change the assigned teacher for a class at any time, without advance notification.